Privacy policy

Last Updated: February 5, 2026

1. INTRODUCTION

Agen Com Pte Ltd ("Agen", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (iOS/Android), websites (including agen.com), hardware products (including the Agen Robot and Agen Wearables), and related services (collectively, the "Services").

Headquarters & Jurisdiction:

We are a company incorporated in the Republic of Singapore. We process your data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA), and where applicable, the EU General Data Protection Regulation (GDPR) and relevant US Privacy Laws.

By using our Services, you consent to the data practices described in this policy.

2. DATA WE COLLECT

We collect information to provide our wellness and robotics services. This data falls into the following categories:

2.1 Personal Identity Information (PII)

  • Account Data: Name, email address, phone number, date of birth, and password.

  • Commercial Data: Billing address, shipping address, and purchase history (credit card details are processed by third-party providers like Stripe; we do not store full card numbers).

2.2 Health and Wellness Data (Sensitive Data)

We only collect this data with your explicit consent.

  • Wearable Data: Heart rate, sleep patterns, steps, blood oxygen levels (SpO2), skin temperature, and activity logs collected via Agen Wearables or third-party integrations (e.g., Apple HealthKit, Google Health Connect, Oura).

  • Self-Reported Data: Mood logs, symptom tracking, dietary intake, and wellness goals you manually input.

2.3 Agen Robot & Environmental Data

If you use the Agen Robot in your home or office:

  • Mapping Data: LiDAR or visual mapping data used to create a map of your environment for navigation.

  • Sensor Data: Obstacle detection, drop sensors, and proximity readings.

  • No Video or Audio Collection: The Agen Robot uses sensors strictly for real-time navigation and operational safety. It does not record, collect, store, or transmit video streams, camera footage, or audio recordings to our servers or the cloud.

2.4 Device and Usage Data

  • Device Info: IP address, device model, operating system (iOS/Android), unique device identifiers (UDID/UUID), and crash logs.

  • Usage Logs: How you interact with our app, features used, and time spent.

3. HOW WE USE YOUR DATA

We use your data for the following specific purposes:

  1. Service Delivery: To operate the Agen Robot, sync your wearables, and provide personalized wellness insights.

  2. AI & Recommendations: To analyze your health trends and generate non-medical wellness suggestions (e.g., "Your recovery is low, consider resting").

  3. AI Training (Anonymized Only): We may use anonymized and de-identified data (data stripped of all personal identifiers) to train and improve our artificial intelligence models in the future. This anonymized data cannot be used to identify you.

  4. Safety & Maintenance: To push firmware updates to your Robot/Wearables and detect hardware faults.

  5. Customer Support: To resolve technical issues you report to vs@agen.com.

  6. Communication: To send transactional emails (order confirmation) and, if you opted-in, newsletters or partner offers.

4. LEGAL BASIS FOR PROCESSING (GDPR/PDPA)

If you are located in the European Economic Area (EEA) or Singapore, we rely on the following legal bases:

  • Consent: You have explicitly consented to the processing of your Health Data and Environmental Data. You may withdraw this consent at any time.

  • Contract: Processing is necessary to fulfill our contract with you (e.g., delivering the Robot, providing the App subscription).

  • Legitimate Interest: For security, fraud prevention, and improving our services (where these interests are not overridden by your data rights).

5. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We disclose data only in the following ways:

  • Service Providers: We share data with trusted third parties who assist us in operating our Services (e.g., cloud hosting providers like AWS/Google Cloud, payment processors, customer support tools). They are contractually bound to keep your data confidential.

  • Academic & Research Organizations: We may share anonymized and aggregated data with universities and research organizations for scientific research purposes. This data is fully de-identified and cannot be traced back to any individual.

  • Partners (Separate Consent Required): We will only share your personal or health data with commercial partners (e.g., wellness coaches, insurance providers, or other third parties) if you have provided separate, explicit consent for such sharing.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

  • Business Transfers: In connection with any merger, sale of company assets, or acquisition, your data may be transferred as a business asset.

6. INTERNATIONAL DATA TRANSFERS

Location of Servers:

You acknowledge that your data is currently hosted on servers located in the United States.

Transfer Mechanism:

If you are accessing the Services from Singapore, the EU, or other regions with laws governing data collection:

  • By using the Service, you consent to the transfer of your information to the US.

  • We take steps to ensure your data receives an adequate level of protection comparable to the standards of the Singapore PDPA and GDPR, utilizing Standard Contractual Clauses (SCCs) or equivalent mechanisms with our hosting providers where necessary.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction (Singapore, EU, US states), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your account and associated data ("Right to be Forgotten"), subject to legal retention obligations.

  • Withdraw Consent: You can revoke access to HealthKit/Google Fit or Robot permissions via your device settings at any time.

  • Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, email us at vs@agen.com. We will respond within the statutory timeframes (usually 30 days).

8. HIPAA DISCLAIMER (For US Users)

Agen Com Pte Ltd is NOT a "Covered Entity" under HIPAA.

Unless we have explicitly entered into a Business Associate Agreement (BAA) with a healthcare provider regarding your specific data:

  1. Our App and Services are consumer wellness products, not medical tools.

  2. Any health information you input is protected under this Privacy Policy and applicable consumer privacy laws, not under the Health Insurance Portability and Accountability Act (HIPAA).

  3. Do not share Protected Health Information (PHI) identifying other individuals unless authorized.

9. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18 (or 16 in the EEA). We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information.

10. SECURITY AND RETENTION

  • Security: We use administrative, technical, and physical security measures (including encryption in transit and at rest) to help protect your personal information. However, no electronic transmission is 100% secure.

  • Retention: We retain your personal data only for as long as necessary to fulfill the purposes set out in this policy (e.g., as long as you have an active account) or as required by tax and legal regulations.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date. We encourage you to review this policy frequently to be informed of how we are protecting your information.

12. CONTACT US (DATA PROTECTION OFFICER)

If you have questions about this Privacy Policy or our data practices, please contact us:

Agen Com Pte Ltd
8 Temasek Boulevard #30-01/02 Suntec Tower 3, Singapore 038988
Email: info@agen.com
Phone: +65 8422 1901