Terms of service
Last Updated: February 5, 2026
1. PREAMBLE AND ACCEPTANCE
Welcome to Agen Com Pte Ltd (“Company”, “we”, “us”, or “our”), a company incorporated under the laws of the Republic of Singapore. These Terms and Conditions (“Terms”) govern your access to and use of our websites, mobile applications (iOS and Android), wearable technology integrations, software, hardware products (including the Agen Robot), and related services (collectively, the “Services”).
IMPORTANT NOTICE: THESE SERVICES ARE PROVIDED "AS IS" AND DO NOT CONSTITUTE MEDICAL ADVICE.
By accessing, downloading, or using the Services, you (“User”, “you”, or “Partner”) agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Services.
2. MEDICAL DISCLAIMER
2.1 No Medical Advice or Diagnosis
The Services, including any insights, data, AI-generated suggestions, or reports provided by Agen Com Pte Ltd, are for informational, educational, and wellness purposes only. They are NOT intended to substitute for professional medical advice, diagnosis, or treatment.
2.2 Not an FDA-Cleared Medical Device
The software and algorithms used by Agen Com Pte Ltd have not been reviewed, cleared, or approved by the U.S. Food and Drug Administration (FDA), the European Medicines Agency (EMA), or the Singapore Health Sciences Authority (HSA) for the diagnosis, cure, mitigation, treatment, or prevention of any disease or medical condition.
2.3 Consultation with Professionals
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or accessed through the Services.
2.4 Emergency Situations
If you think you may have a medical emergency, call your doctor or your local emergency services immediately. Agen Com Pte Ltd does not monitor your vital signs in real-time for emergency purposes.
3. USER ACCOUNTS AND ELIGIBILITY
3.1 Eligibility
The Services are strictly intended for adults.
General Age Limit: You must be at least 18 years of age to use the Services.
EEA Users: If you are in the European Economic Area (EEA), you must be at least 16 years old.
No Minors: By using the Services, you represent and warrant that you meet these age requirements. If you are under the required age, you are not permitted to use the Services, even with parental consent.
3.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials. You accept responsibility for all activities that occur under your account.
3.3 Global Access
Although the Services are accessible worldwide, they are not intended for use by any person or entity in any jurisdiction or country where such use would be contrary to law or regulation.
4. COMMERCIAL TERMS
4.1 Subscriptions and Auto-Renewal
Billing Cycle: Certain parts of the Service are billed on a subscription basis (“Subscription”). You will be billed in advance on a recurring and periodic basis (e.g., monthly or annually).
Auto-Renewal: Your Subscription will automatically renew at the end of each billing cycle unless you cancel it at least 24 hours before the renewal date via your account settings.
Price Changes: We reserve the right to modify subscription fees. Any price changes will take effect following notice to you, applicable to the next billing cycle.
4.2 Returns and Refunds Policy
We offer different return policies depending on the product or service purchased:
Agen Robot: We offer a 30-Day Money-Back Guarantee for the Agen Robot. You may return the unit within thirty (30) days of delivery for a refund, subject to the device being in good physical condition. Shipping fees may not be refundable.
Wearable Devices: Orders for wearable devices may be cancelled for a full refund at any time before order fulfillment (shipping). Once received, wearables may be returned within seven (7) days of receipt, provided they are unopened or in original condition.
Software and Digital Services: All purchases of software, subscriptions, and digital integrations are final and non-refundable, except where explicitly required by applicable consumer law.
4.3 Limited Hardware Warranty
We warrant that the Agen Robot, Agen Wearables (including smart rings, bracelets), and other Agen-branded hardware devices will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original delivery (“Warranty Period”).
Remedy: If a hardware defect arises and a valid claim is received within the Warranty Period, we will replace the defective unit with a new or refurbished unit of equivalent functionality.
Exclusions: This warranty covers manufacturing defects only. It does NOT cover damage caused by: (a) accident, abuse, misuse, liquid contact, fire, or earthquake; (b) operating the device outside the permitted or intended uses described by Agen Com Pte Ltd; or (c) normal wear and tear or cosmetic damage (e.g., scratches, dents).
Claim Process: To obtain warranty service, you must contact our support team. Proof of purchase is required.
4.4 Payment Processors
We use third-party payment processors (e.g., Stripe, PayPal, Apple Pay, Google Play). By making a purchase, you agree to their respective terms and conditions. We do not store your full credit card details.
4.5 Partner Program
If you join our Partner Program (whether as a referrer, reseller, integrator, or health coach):
Status: You act as an independent contractor, not an employee or agent of Agen Com Pte Ltd.
Agreement: Your participation is governed by these Terms AND a separate Partner Agreement. In the event of a conflict regarding commissions, margins, or specific commercial duties, the Partner Agreement shall prevail.
Conduct: You are strictly prohibited from making medical claims about Agen Com Pte Ltd products. You agree to indemnify Agen Com Pte Ltd for any liability arising from your misrepresentations to end-users.
5. USE OF SERVICES AND RESTRICTIONS
5.1 License Grant
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial use (unless you are an authorized Partner).
5.2 Wearables and Integrations
The Services may integrate with third-party devices (e.g., smartwatches, Oura rings, continuous glucose monitors).
We do not guarantee compatibility with every device model.
You acknowledge that data accuracy depends on the third-party hardware, over which we have no control.
5.3 Prohibited Conduct
You agree NOT to:
Reverse engineer, decompile, or disassemble the software.
Use the Services to violate HIPAA, GDPR, or any privacy laws.
Upload viruses or malicious code.
Use the Services for any unlawful purpose or to solicit others to perform unlawful acts.
6. DATA PROTECTION AND PRIVACY
6.1 Singapore PDPA
As a Singapore-based company, we comply with the Personal Data Protection Act 2012 (PDPA). We collect, use, and disclose your personal data in accordance with our Privacy Policy.
6.2 GDPR (European Union Users)
If you are located in the EU/EEA:
We act as a Data Controller for your account information.
We act as a Data Processor for health data you input, which is processed based on your explicit consent.
You have the right to access, rectify, delete, and port your data.
6.3 HIPAA (United States Users)
If you are in the US, you acknowledge that while we implement security measures consistent with HIPAA standards (encryption, access controls), unless explicitly stated in a separate Business Associate Agreement (BAA) with a healthcare provider, your use of the App is as a consumer, and standard consumer privacy laws apply.
6.4 International Data Transfers (Data Location)
You acknowledge and agree that your data, including personal and health information, is currently hosted on servers located in the United States.
Cross-Border Transfer: By using the Services, you explicitly consent to the transfer of your data to the United States and potentially other jurisdictions where our service providers operate.
Protection Standards: We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy and applicable laws, regardless of where it is processed.
7. INTELLECTUAL PROPERTY
The Services, including but not limited to source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics, are owned by Agen Com Pte Ltd and are protected by copyright, trademark, and other intellectual property laws.
8. LIMITATION OF LIABILITY AND DISCLAIMERS
8.1 "AS IS" and "AS AVAILABLE"
EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY PROVIDED IN SECTION 4.3 FOR HARDWARE PRODUCTS, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 Limitation of Liability
IN NO EVENT SHALL AGEN COM PTE LTD, ITS DIRECTORS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR HEALTH COMPLICATIONS, ARISING FROM YOUR USE OF THE SERVICES.
8.3 Liability Cap
OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
9. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Terms; or (3) your violation of the rights of a third party (including privacy rights).
10. GOVERNING LAW AND DISPUTE RESOLUTION
10.1 Governing Law
These Terms shall be governed by and defined following the laws of the Republic of Singapore.
10.2 Dispute Resolution
Amicable Resolution: Parties agree to first attempt to resolve any dispute informally for at least thirty (30) days.
Jurisdiction: Any dispute arising out of or in connection with this agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of Singapore.
International Arbitration Option: For disputes exceeding $50,000 USD involving parties outside of Singapore, Agen Com Pte Ltd reserves the right to refer the dispute to arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC.
11. APP STORE TERMS
11.1 Apple and Google
These Terms are between you and Agen Com Pte Ltd only, not with Apple Inc. or Google LLC. You acknowledge that Apple and Google have no obligation to furnish any maintenance or support services.
12. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. We will alert you about any changes by updating the "Last Updated" date of these Terms. Continued use of the Services constitutes acceptance of the updated Terms.
13. CONTACT US
Agen Com Pte Ltd
8 Temasek Boulevard #30-01/02 Suntec Tower 3, Singapore 038988
Email: info@agen.com
Phone: +65 8422 1901
